{"id":623,"date":"2025-02-12T11:58:55","date_gmt":"2025-02-12T11:58:55","guid":{"rendered":"http:\/\/www.monitor.uk\/?page_id=623"},"modified":"2025-05-05T09:51:24","modified_gmt":"2025-05-05T09:51:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.monitor.uk\/?page_id=623","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row full_width=”stretch_row” el_class=”sdm-full-block medium” el_id=”faqs”][vc_column][vc_raw_html css=”” el_class=”sdm-heading-accent”]JTNDaDElM0VGcmVxdWVudGx5JTIwQXNrZWQlMjBRdWVzdGlvbnMlM0MlMkZoMSUzRSUwQSUwQSUwQQ==[\/vc_raw_html][vc_custom_heading text=”Your Sentinel Software Queries Answered” font_container=”tag:h2|font_size:28px|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=””][vc_row_inner content_placement=”middle” el_class=”faq-block”][vc_column_inner][vc_custom_heading text=”General Questions” font_container=”tag:h3|font_size:26px|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][accordion_father icon=”fas fa-plus” activeicon=”fas fa-chevron-up” class=”sdm-accordion”][accordion_son title=”What is Sentinel?”]Sentinel is our flagship alarm monitoring software designed for security monitoring centers, providing comprehensive tools for managing alarms, video surveillance, and security operations.[\/accordion_son][accordion_son title=”Is Sentinel suitable for small monitoring centers?”]Yes, Sentinel is scalable and can be tailored to suit monitoring centers of all sizes, from small operations to large-scale enterprises.[\/accordion_son][accordion_son title=”Does Sentinel comply with industry standards?”]Absolutely. Sentinel complies with all current standards applicable in the country of operation, including BS 50136:2008, EN 50518:2010, and many others. We provide free upgrades to ensure ongoing compliance.[\/accordion_son][\/accordion_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” el_class=”faq-block”][vc_column_inner][vc_custom_heading text=”Technical Questions” font_container=”tag:h3|font_size:26px|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][accordion_father icon=”fas fa-plus” activeicon=”fas fa-chevron-up” class=”sdm-accordion”][accordion_son title=”Can Sentinel integrate with our existing security systems?”]Yes, Sentinel is designed to integrate with a wide range of security systems and devices from various manufacturers.[\/accordion_son][accordion_son title=”How often is Sentinel updated?”]We release six major upgrades annually, ensuring that Sentinel remains at the forefront of security monitoring technology.[\/accordion_son][accordion_son title=”Is there a mobile version of Sentinel?”]Yes, Sentinel offers a mobile interface for various users including engineers, security guards, and premises owners, allowing essential tasks to be performed from smartphones or tablets.[\/accordion_son][\/accordion_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” el_class=”faq-block”][vc_column_inner][vc_custom_heading text=”Support and Training” font_container=”tag:h3|font_size:26px|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][accordion_father icon=”fas fa-plus” activeicon=”fas fa-chevron-up” class=”sdm-accordion”][accordion_son title=”What kind of support do you offer?”]We provide 24\/7\/365 technical support, with a team of 20 dedicated technical staff available for out-of-hours assistance.[\/accordion_son][accordion_son title=”Do you offer training for Sentinel?”]Yes, we offer comprehensive training programs including on-site training, webinars, and workshops tailored to your specific needs.[\/accordion_son][accordion_son title=”How quickly can we expect a response to support queries?”]Our support team aims to respond to all queries promptly. For critical issues, we have on-call engineers available 24\/7.[\/accordion_son][\/accordion_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” el_class=”faq-block”][vc_column_inner][vc_custom_heading text=”Pricing and Licensing” font_container=”tag:h3|font_size:26px|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][accordion_father icon=”fas fa-plus” activeicon=”fas fa-chevron-up” class=”sdm-accordion”][accordion_son title=”How is Sentinel priced?”]Pricing for Sentinel varies based on your specific requirements. Please contact our sales team for a customized quote.[\/accordion_son][accordion_son title=”Is there a trial version available?”]We offer demonstrations and, in some cases, trial periods. Contact our sales team to discuss your needs.[\/accordion_son][accordion_son title=”Does the license include updates and support?”]Yes, our standard license includes regular updates and technical support. Detailed terms are provided with your specific agreement.[\/accordion_son][\/accordion_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” el_class=”faq-block”][vc_column_inner][vc_custom_heading text=”Implementation and Customization” font_container=”tag:h3|font_size:26px|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][accordion_father icon=”fas fa-plus” activeicon=”fas fa-chevron-up” class=”sdm-accordion”][accordion_son title=”How long does it take to implement Sentinel?”]Implementation time varies depending on the complexity of your setup. Our team works closely with you to ensure a smooth and efficient deployment.[\/accordion_son][accordion_son title=”Can Sentinel be customized to our specific workflow?”]Absolutely. Sentinel offers extensive customization options to align with your unique operational requirements.<\/span>[\/accordion_son][\/accordion_father][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”.vc_custom_1739362757274{margin-top: 50px !important;}”]For any questions not covered here, please don’t hesitate to contact our support team. We’re here to help.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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