Whether handling intruder, video, environmental, lone worker or any other alarm type, the operator has a consistent user interface, independent of the equipment manufacturer. Training is faster and the operation is simplified.
Alarm receiving centres need to offer a wide variety of services in order to extend the markets they can address and maximise income. Sentinel allows system administrators to build up the screen design using a number of resizable panels which can be located in suitable positions. The screen layout is designed to be suitable for each different type of alarm event. Sentinel automatically detects the number of monitors connected and optimises the layout accordingly.
Much of the work of the work of an alarm operator is repetitive and mechanical, so it can be automated effectively. Sentinel can work alongside your staff to provide alarm reporting by phone dial-up and high quality text-to-speech, by delivering SMS text messages and email, and then monitoring the responses. Automated alarm delivery provides a highly cost effective solution to maximising the potential and performance of your operators. Customers can even have a configurable incident report delivered automatically by email when an alarm event has been completed.
Your Sentinel support contract includes a commitment to provide software that complies with all the current and future standards applicable in the country of operation. If new standards are enforced or existing ones are updated, Sentinel is upgraded to comply with the new standard in a timely fashion and at no charge.
Sentinel complies with the following standards:
BS 50136:2008, EN 50518:2010, BS 7369: 1991, BS 8243:2010, BS 8418:2010, PD6662:2010, BS 8473:2006, BS 8484:2011BS 8521:2009, BS 8591:2014, CFOA, UL1981
Sentinel complies with the following standards:
BS 50136:2008, EN 50518:2010, BS 7369: 1991, BS 8243:2010, BS 8418:2010, PD6662:2010, BS 8473:2006, BS 8484:2011BS 8521:2009, BS 8591:2014, CFOA, UL1981
Supervisors need to be able to monitor the performance of their operators and of the system as a whole. Sentinel provides the tools to allow real time updates of alarm handling, system health and any other metrics of interest.
Busy monitoring centres have a real challenge if they are to bill their customers accurately for the many services they provide. Sentinel Billing takes care of this task by detecting all the services actually delivered and generating the correct invoices automatically. The information can be used to create the invoices directly for automated emailing to customers, or transferred to an accounting system. A full breakdown of the applied charges can also be created and emailed automatically to each customer.
An alarm monitoring service has a variety of stake holders, and each has a requirement to be provided with management information. Sentinel provides the means to design any report required by the alarm installer, the customer, the emergency services, the management team or any other party. More than 50 configurable reports are provided with the system dealing with everything from financial reports to performance statistics. These reports provide options to run under any schedule and covering any period. The report output is stored in the database for future reference and delivered automatically to one or more email destinations.
Sentinel provides a mobile interface for every type of user
- Engineers
- Security Guards
- Premises Owners
- Regional Managers, etc.
Engineers can perform all the tasks needed for testing, viewing signalling history, performing remote resets, sending commands, checking status and viewing camera outputs on a smart phone or tablet.
Site owners and managers can run fire tests, check their alarm system status, look at signalling history, view live video from their cameras, all with a simple intuitive interface.
Site owners and managers can run fire tests, check their alarm system status, look at signalling history, view live video from their cameras, all with a simple intuitive interface.
